General Questions

1. What is Stargirl Sacred Glow?
   Stargirl Sacred Glow is a beauty and wellness store dedicated to helping women glow naturally and spiritually. We offer carefully selected self-care, skincare, massage, and relaxation products designed to support confidence and well-being.

2. Are your products safe to use?
   We carefully select products that meet quality standards. We recommend reading product instructions carefully and consulting a professional if you have specific medical or skin concerns.

3. How can I contact you?
   You can reach us through the contact details provided on our website. Our team is always happy to assist you with any questions regarding your order or our products.

Shipping FAQ’s

1. How long does order processing take?
   Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

2. How long does delivery take?
   Delivery times vary depending on your location. Estimated shipping times are shown at checkout. Delays may occur due to courier services or customs procedures.

3. Do you provide tracking information?
   Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking details.

4. How much does shipping cost?
   Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

5. What if my order is delayed?
   Occasional delays may happen due to external factors such as weather, customs, or courier issues. If your order is significantly delayed, please contact us for assistance.

6. What if I entered the wrong shipping address?
   Please ensure your shipping information is accurate before completing your order. We are not responsible for lost or delayed packages due to incorrect address details provided at checkout.

7. What if my package is marked as delivered but I have not received it?
   Please check with neighbors or your local courier first. If the issue remains unresolved, contact us and we will help investigate.

8. Will I need to pay customs or import duties?
   For international shipments, customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

9. What if my package arrives damaged?
   If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos so we can assist you promptly.

We are committed to providing a smooth, secure, and supportive shopping experience at Stargirl Sacred Glow. If you have any additional questions, we are always here to help. ✨